Refund/Deferral/Transfer Policies and Registration Insurance

REFUND/CANCELLATION POLICY

All entry fees are non-refundable under any and all circumstances. This policy applies to all registrants whether you are injured, have an unexpected family/business emergency, have a medical emergency, or anything else.

There are NO exceptions. We do allow deferrals and transfers if all guidelines are met and we also offer registration insurance during signups to protect against unforeseen circumstances. See all guidelines/deadlines below for deferrals and transfers.

Race organizers, in conjunction with public safety officials, reserve the right to cancel the event at any time related to ensuring the safety of participants, spectators, and the community.  In the event of a race cancellation, refunds, credits, or deferrals are NOT guaranteed to participants; however, race organizers will consider the cancellation circumstances and may provide participants with some registration compensation options.

DEFERRAL/ROLLOVER POLICY

To defer/rollover your race entry you must process your request by December 31, 2024. After this deadline notifications will not be valid. Rollover entries are only valid for the following year’s event, i.e., 2025 for 2026. A $25 rollover fee applies until December 31st.

​The defer option can be found by logging on to RunSignUp, navigating to Profile > Upcoming Events > Manage Registration > Defer Registration located on the top of the page. For help click here.

We do not allow deferrals for the Kids Run or complimentary entries.

​TRANSFER YOUR ENTRY TO ANOTHER PERSON

You can transfer your registration to another participant until December 31st for an additional $15 processing fee. To transfer to another runner, log on RunSignup and select Profile > Upcoming Events > Manage Registration > Transfer to Another Runner located on the top of the page.

​There are two types of ‘participant to participant’ transfers, “Registration Gifts” and “Registration Transfers”.

“Registration Gifts”, where the registrant gives their registration to another user, does not receive a refund, and the recipient is able to register for free just paying the processing fee.

“Registration Transfers”, where the registrant offers their registration to another user, and upon that user’s paid registration, the original registrant receives a refund minus the processing fee.

For more info click here.

REGISTRATION PROTECTOR

RunSignUp has partnered with RegShield Insurance to provide participants with “Registration Insurance”. RegShield, a FanShield product, is registration protection for event participants who can opt-in to purchase RegShield with one click during checkout while on your website. When participants purchase registrations, they are excited about their upcoming event, but unexpected circumstances can happen. RegShield lends peace of mind by reimbursing the cost of their registration price, should they be unable to attend their event due to several covered reasons including accident, illness and family emergency.

If you have purchased event registration insurance for an event and have a question or claim please contact RegShield as follows: